MyMSJC Account Management Frequently Asked Questions
Page Contents:
I've forgotten my password or my account is locked out. How do I reset it?
How do I update my default OTP personal email address?
During the enrollment process, I haven't received my one-time passcode.
How to get additional help.
What is MyMSJC Account Management?
MyMSJC Account Management is a self-service password reset and unlock program, which can be accessed from the web anywhere in the world; at home or at work, on a traditional computer or personal device. It allows you to take ownership of your network password, resolving forgotten password issues faster and without having to submit a ticket or wait for a technical support response. Activation of MyMSJC Account Management requires a one-time enrollment process, additional layer of security utilizing your personal email address. The total activation process should take less than 5 minutes. Once activated, it will not be necessary to repeat these steps.
During the process of setup with MyMSJC Account Management, you will need to provide a personal outside email address. This step helps secure your account and have an easy way to retrieve your account if you have forgotten your login credentials.
How do I activate MyMSJC account?
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MSJC will send a Welcome email to the personal email address listed on your self-sevice portal. The email will be sent from "enrollsvcs@msjc.edu".
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| 2. | Select the link in the email to navigate to the activation page. | |
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| 3. | You are now able to set your password. Select "Set Your Initial Password". | |
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| 4. | Enter your username and a new password. | |
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| 5. | Select "Try to continue logging in". | |
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You will need to enter a recovery email address. Enter a personal outside email address. |
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| 7. | You will need to verify the email account by entering the one time passcode sent to your personal email . | |
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You are now set to login to your MyMSJC account at login.msjc.edu. Please note Username:
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Do I have a MyMSJC account to login to Canvas, Self-Service, and other web-based service?
Students with an admission application on file with MSJC for Summer 2021, Fall 2021, Spring 2022, Summer 2022, or Fall 2022 will receive a new MyMSJC account. Additionally, students that have enrolled in any section in Summer 2021, Fall 2021, or Spring 2022 will receive a new MyMSJC account. Welcome emails containing MyMSJC account information will be sent on December 21, , 2021.
Recommended Next Steps: If you are not eligible for a MyMSJC account, consider applying for enrollment at MSJC (https://www.msjc.edu/enroll/)
I did not receive a welcome email from MSJC with my new MyMSJC account information.
MSJC has not sent the welcome emails to students containing the new MyMSJC account information. Welcome emails will be sent to the personal email address on December 21, 2021.
Recommended Next Steps: Visit http://login.msjc.edu and request an Account Activation email. Please note, only 3 activation requests per day are allowed.
Welcome emails have been sent, but I didn't receive a welcome email
Welcome emails are sent to the personal email address on file with MSJC and can be updated by students in the Self Service Profile webpage. Some email providers deliver email to the user’s Junk Folder. Here is a video on how to find your welcome email (https://www.msjc.edu/mymsjc/How-To-Videos.html)
Recommended Next Steps: If you don’t have a personal email on file and cannot receive your welcome email, please contact enrollment services (951-465-7887 or enrollsvcs@msjc.edu)
I've updated my personal email with Enrollment Services, how long until I receive a welcome email?
It takes approximately 1 hour for MSJC to process a personal email submission and apply that email address to the student account. Welcome emails will be sent immediately following the processing of the personal email. Alternatively, a student can request an Account Activation email.
Recommended Next Steps: Visit http://login.msjc.edu and request an Account Activation email. Please note, only 3 activation requests per day are allowed.I have a new MyMSJC account, how do I login with my new MyMSJC account?
Here’s a quick video on logging into https://login.msjc.edu the first time (https://youtu.be/_U0vecw0bVk).
Recommended Next Steps: Watch the video and activate your MyMSJC account
Do I have to enroll an alternate email with MyMSJC Account Management?
| You are not required to enroll into an alternate email. However, to enhance your security for your account, we highly recommend this option. |
I've forgotten my password or my account is locked out. How do I reset it?
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1. Navigate to https://login.msjc.edu/ |
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2. Select “Reset Password or Unlock Account".
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3. Enter Username. (ex. 0999999@my.msjc.edu).
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4. Select "Unlock Account" or "Reset Forgotten Password".
5. Enter the One Time Passcode (OTP) sent to your personal email address.
6. Enter your username and new password
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