FAQ | How do I request transcripts?
A transcript is a duly certified record of all work completed at Mt. San Jacinto College.
Need Official MSJC Transcripts?
Mt. San Jacinto College has partnered with Credentials, Inc. to process official transcript requests online in order to provide a wider variety of delivery options, as well as enhanced communication and customer service.
Benefits of online ordering through Credentials:
- NEW delivery options
- electronic delivery (PDF)
- expedited Fed Ex delivery
- Expanded customer Service
- (1-800-646-1858)
- 5am - 5pm Monday thru Thursday and 7am - 3pm on Fridays
- Alumni can submit their request online (signature authentication required)
- Access to EagleAdvisor is not needed
- Get status updates
- email and text options, or check the status anytime online
Important Information:
-
Transcripts will not be processed if the student has an outstanding obligation with the College.
- Transcript requests with Mail delivery (except for expedited Fed Ex service) will be shipped via the U.S. Post Office in standard First Class Mail. Mt. San Jacinto College is not responsible for mishandling by the U.S. Post Office or the receiving school or agency.
- Students are responsible for providing correct delivery information for the transcript recipient. Issues regarding the receipt of transcripts must be addressed by the student within 30 days from the date of the request.
- Each student is entitled to two FREE transcripts or enrollment verifications from MSJC when the request is made in person or via mail/fax (rush processing excluded). However, processing time is longer than online requests. For mail/fax requests, use the Paper Transcript Request Form.
 |
 |
| Request Options | Processing Time | Charges |
| 7-10 business days |
$5 Transcript Fee First two are free |
|
| Pick up | 7-10 business days |
$5 Transcript Fee First two are free |
| Rush Pick up | 1-2 business days |
$8 Rush Fee + $5 Transcript Fee |
| Rush Mail | 1-2 business days |
$8 Rush Fee + $5 Transcript Fee |
| Request Options | Processing TIme | Charges |
| Mail/Pick up | 3-5 business days |
$5 Transcript Fee
|
| Rush Mail/Pick up | 1-2 business days |
$8 Rush Fee + $5 Transcript Fee |
| Electronic PDF | SAME DAY |
$5 Transcript Fee
|
| Expedited Fed Ex Mail (Domestic) |
1-2 business days
|
$23 Fed Ex Fee + $8 Rush Fee + $5 Transcript Fee |
| Expedited Fed Ex Mail (International) |
1-2 business days
|
$53 Fed Ex Fee + $8 Rush Fee + $5 Transcript Fee |