Student Account Migration 2021

**ATTENTION: Several MSJC systems will be unavailable December 20 through December 22. Please review the information below for details. This page will be updated with current availability of systems as the project progresses**

System Impacts:

December 20 through December 22, several MSJC online systems will be impacted by the changes. Below is an estimation of the outage dates and times for MSJC systems. These dates and times will be updated as systems become available.

Last Updated: 12/23/2021 - 12:30 PM

System	Planned Outage Start	Planned Outage End	Current Availability	Status
Login.msjc.edu	12/20/2021 7:00am	12/21/2021 9:00am	Up	Complete
Self-Service	12/20/2021 7:00am	12/22/2021 2:20pm	Up	Complete
Canvas	12/20/2021 7:00am	12/21/2021 9:00am	Up	Complete
Zoom	12/20/2021 7:00am	12/21/2021 9:00am	Up	Complete
Financial Aid StudentForms	12/20/2021 7:00am	12/21/2021 8:00am	Up	Complete
Transcripts Plus	12/20/2021 7:00am	12/21/2021 9:00am	Up	Complete
OnBase	12/20/2021 7:00am	12/21/2021 9:00am	Up	Complete
CornerStone	12/20/2021 7:00am	12/21/2021 8:00am	Up	Complete
NeoEd	12/20/2021 7:00am	12/21/2021 9:00am	Up	Complete
MSJC AppStream	12/20/2021 7:00am	12/22/2021 7:00am	Up	Complete
PaperCut	12/20/2021 7:00am	12/23/2021 12:30pm	Up	Complete
Cranium Café	12/20/2021 7:00am	12/21/2021 9:00am	Up	Complete
CourseLeaf	12/20/2021 7:00am	12/21/2021 8:00am	Up	Complete

Benefits to Students:

Provides students with full functionality in Microsoft Office 365, such as

- Access to Office Web Apps
- Student Chosen Name from Self-Service will be automatically displayed in Office 365
- Allows students to download and install the Office suite on their own device

Improves security of student email accounts by providing access to

- Microsoft's Advanced Threat Protection
- Multi-factor authentication
- Integrated antivirus
- New MyMSJC usernames and new student email accounts will share the same password so students will no longer need to maintain a separate password for their student email accounts
Speeds account provisioning and access for new students.
Improves ease of searching for MSJC department email addresses for students.  
Alleviate the need to perform username changes due to legal first or last name changes.

Project Description:

MSJC is changing the format of student account usernames and student email accounts. Currently, the format for a MyMSJC username is the first initial, last name, and last 3 digits of the student id (i.e. John Doe #0000001 would be jdoe001). Student email addresses have followed the convention of student username with a domain of @student.msjc.edu (jdoe001@student.msjc.edu). As of December 23rd, MyMSJC usernames and emails will simply be the student id with a domain of @my.msjc.edu (0000001@my.msjc.edu). For ease of use, the new MyMSJC usernames and new student email accounts will share the same password so students will no longer need to maintain a separate password for their student email accounts.  

On December 20-23, MSJC will be making changes to MyMSJC accounts and MSJC student email accounts. As such, MSJC will be creating a new MyMSJC account by December 23rd and will communicate that new account information to student's personal email account that is listed in the Profile page of Self-Service.  

Additionally, due to Microsoft licensing changes, MSJC has updated the policy related to whom will receive a student email account. As of December 23rd, 2021, students will receive a new student email account upon registration into a class. Students that have registered and maintained an active enrollment status in the Spring 2022 term will receive a new @my.msjc.edu email account.  (AP 3741 Office 365 and District Email)   

Email addresses ending in @student.msjc.edu will be available until March 1st, 2022, using the existing username and passwords. Additionally, students are encouraged to advise relevant external contacts of the change in the student contact information. After March 1st, 2022, the email accounts ending in @student.msjc.edu will be deactivated. The deactivated email accounts will no longer be accessible and will no longer receive email.  

Frequently Asked Questions - FAQ:

Do I have a MyMSJC account to login to Canvas, Self-Service, and other web based services?

Students with an admission application on file with MSJC for Summer 2021, Fall 2021, Spring 2022, Summer 2022, or Fall 2022 will received a new MyMSJC account. Additionally, students that have enrolled in any section in Summer 2021, Fall 2021, or Spring 2022 will receive a new MyMSJC account. Welcome emails containing MyMSJC account information will be sent on December 21, 2021.

Recommended Next Steps: If you are not eligible for a MyMSJC account, consider applying for enrollment at MSJC (msjc.edu/enroll)

I did not receive a welcome email from MSJC with my new MyMSJC account information

MSJC has not sent the welcome emails to students containing the new MyMSJC account information. Welcome emails will be sent to the personal email address on December 21, 2021.

Recommended Next Steps: Visit login.msjc.edu and request an Account Activation email. Please note, only 3 activation requests per day are allowed.

Welcome emails have been sent, but I didn't receive a welcome email

Welcome emails are sent to the personal email address on file with MSJC and can be updated by students in the Self Service Profile webpage. Some email providers deliver email to the user's Junk Folder.

Recommended Next Steps: If you don't have a personal email on file and cannot receive your welcome email, please contact enrollment services (951-465-7887 or enrollsvcs@msjc.edu)

I've updated my personal email with Enrollment Services, how long until I receive a welcome email?

It take approximately 1 hour for MSJC to process a personal email submission and apply that email address to the student account. Welcome emails will be sent immediately following the processing of the personal email. Alternatively, a student can request an Account Activation email.

Recommended Next Steps: Visit login.msjc.edu and request an Account Activation email. Please note, only 3 activation requests per day are allowed.

I have a new MyMSJC account, how do I login with my new MyMSJC account?

You will receive an email from MSJC to your Personal email address, that is listed in the Profile page of Self-Service, with a one-time activation code allowing you to access your new MyMSJC account (0000001@my.msjc.edu) and set your password.

Recommended Next Steps: Watch the video and activate your MyMSJC account

Who is affected by this change?

MSJC is changing the format of all student account usernames and student email accounts. MSJC will be creating a new MyMSJC account by December 21st and will communicate that new account information to student's personal email account that is listed in the Profile page of Self-Service.

How do I update my personal outside email address?

Student's personal email account can be managed in User Profile page of Self-Service at selfservice.msjc.edu/css/UserProfile.

You can also view the How-To video here:

When is my email address changing?

As of December 21st, MSJC will no longer send communications to any @student.msjc.edu email addresses. Students will receive a new student email account upon registration into a class. Students that have registered and maintained an active enrollment status in Fall 2021 or Spring 2022 terms will receive a new @my.msjc.edu email account. Applicants that have no current enrollment MSJC primary email communications will be sent to the outside Personal Email account in Self-Service.

Who gets a new student email account @my.msjc.edu?

Due to Microsoft licensing changes, MSJC has updated the policy related to whom will receive a student email account. As of December 21st, 2021, students will receive a new student email account upon registration into a class. Students that have registered and maintained an active enrollment status in the Spring 2022 term will receive a new @my.msjc.edu email account. (AP 3741 Office 365 and District Email)