What is Live@Edu?

Windows Live@Edu provides students of Mt. San Jacinto College with free hosted communications and collaboration services. All students get a live@edu account when they enroll at Mt. San Jacinto College.  When you activate your account at Microsoft Live@edu, it will serve as your Mt. San Jacinto College email account. Although Microsoft hosts the email, Mt. San Jacinto College maintains control. The email system for the students is based on Windows Live Hotmail and co-branded with Mt. San Jacinto College.

Does Windows Live include calendar and contact management?

Yes, Windows Live includes a calendar, address book, and calendar-sharing option. Windows Live Hotmail also supports iCal and Microsoft® Exchange Servers. You can send meeting requests to email systems supporting both iCal and Microsoft® Exchange Server users and vice versa, so that you will always be in touch.

What other services are offered from Windows Live, beyond email?

After activating your Windows Live account, you will have access to a set of Windows Live services, all of which are opt-in and free unless otherwise noted. Here are a few of the available services:

• Office Live Workspace: http://workspace.officelive.com/
• Windows Live Messenger: Great for audio and video conversations with friends, family, and colleagues; multi-user IM functionality for study groups, and so much more... For more info, please visit http://messenger.live.com/.
• Windows Live Spaces: So many ways to use this as part of your student life. For example, you can create e-profiles for prospective employers. Students, alumni, faculty, clubs, and departments can use spaces to share information, photos, blogs, and more. For more info, please visit http://spaces.live.com.  
• Windows Live for Mobile access to IM and email: Students can access their @edu email on virtually any web-enabled phone. For more information, please visit http://www.windowsliveformobile.com/. Carriers may charge for wireless data service.
• Windows Live SkyDrive^TM: 25 GB of password-protected online file storage http://skydrive.live.com/
• Access to Windows Live APIs to build your own custom apps: http://dev.live.com/
• Watch for future features and services: http://download.live.com
• Help with Windows Live: You can get answers to even more questions directly from Micrososft by going to http://help.live.com/.

Who is eligible for Windows Live?

All students starting the Fall 2008 semester.

Do I need to use a Windows PC or Microsoft Internet Explorer?

No. Microsoft supports the major browsers across a variety of operating system platforms. Internet Explorer from 7.0 down to 5.01 versions, the leading versions of Firefox (cross platform) and Safari (cross platform) are supported as well as Opera.

Browser Versions to Use with the Outlook Web Application

To use the Outlook web application, you'll need one of the following browsers:

• Internet Explorer 6 or later
• Firefox 3.0 or later
• Safari 1.2 or later

To use the light version of the Outlook web application, you can use a wider variety of browsers including:

• Internet Explorer 5.01 or later
• Netscape Navigator 7.1 or later
  

MSN Explorer is not a supported browser.

Go to Microsoft for full details on Supported E-Mail Programs and Features at http://help.outlook.com/en-us/140/cc511378.aspx

How can I share my calendar with others?

You can access published calendars through iCalendar and also publish your calendar for other users to see.  You may also control the amount of details visible to others. All local Outlook calendar capabilities are available through the use of the Outlook Connector provided free to Windows Live Hotmail users.

What happens to my email account when I graduate?

One advantage of Microsoft Live@edu is that you won't have to abandon or export your email, contacts, or calendar items when you graduate from Mt. San Jacinto College. You can continue to use Microsoft Live@edu services after you graduate if you wish. Once you are no longer a full-time student at Mt. San Jacinto College, the standard Windows Live Hotmail advertising will appear in the interface for your email, calendar, etc. If you do not log in for 180 days, any mail messages stored on the Windows Live server will be deleted, but the account itself will remain.

How do I check my mail using Microsoft Live@edu?

Once you have created your Windows Live account, you can log in by going to Quicklinks on the MSJC home page and clicking Live@EDU. Please note that this link will direct you to the main Windows Live logon page. You will need to enter your full email address as your Windows Live ID-- e.g. asmith123@student.msjc.edeu.  Your initial password is your date of birth in mmddyy format (no slashes or hyphens).  You will be prompted to change your password.  Note, this password does not synchronize with your my.msjc.edu account password.  You can use the same, or different, passwords for these systems but you will be prompted to login to each separately. 

Can I disable the Windows Live Today Screen?

Yes. In the Mail view, under Options, there is a radio button that allows the user to Skip the Today page and go directly to mail.

How much email storage space is provided?

10 GB is provided for email. This will provide plenty of space to store email messages with pictures, videos, and other documents.

What is the maximum size for a message (including attachments)?

The maximum size for a message you can send is 20 MB. The message may include up to 125 attachments no larger than 20 MB total.

What is the maximum number of emails I can send per day?

Users can send 500 mail messages from Hotmail per day. Each address in the To, Cc or Bcc field counts as a message. That means you can send 100 messages to 5 people or 5 messages to 100 people, etc. Note that email sent between users at MSJC do not count against the daily maximum.

How can I use mail clients, such as Thunderbird and Outlook, with Microsoft Live@edu?  

Username: enter your full email address

Go to Microsoft for full details on connecting via different e-mail client softwares and devices at http://help.outlook.com/en-us/140/bb880048(EXCHSRVCS.140).aspx

Can I check my email using my mobile phone?

Yes. There are a two ways to check Windows Live email using an Internet-enabled mobile phone:

Using a mail client on your phone:

If your mobile phone has a mail client installed, you can configure it to check via a POP connection, using the settings above.
NOTE: We recommend using the "Leave Messages On Server" option if your client supports it. If you do not use this setting, your messages will download on your phone and be removed from the server.
Click here for information on Windows Mobile phones: http://mobile.live.com/GoLive/
 

Using your phone's web browser:

If your mobile phone has a web browser, go to http://mobile.live.com/portal/. This portal includes a webmail interface optimized for mobile devices. You can sign in with your Windows Live ID and password

Using your Windows Mobile device:

Go to Microsoft for directions at http://help.outlook.com/en-us/140/bb896613.aspx

Using your Applie iPhone From AT&T:

Go to Microsoft for directions at http://help.outlook.com/en-us/140/cc188654.aspx

How do I get alerts on my cell phone?

You can sign up for text alerts from the Windows Live Alerts service- http://alerts.live.com/Alerts/ 
(Recipients may be a charged a fee by their mobile provider to receive messages.)

How does Microsoft Live@edu handle spam?

There are a number of methodologies to combat spam on the Windows Live Hotmail platform. SmartScreen^TM Technology learns to detect spam based on you reporting spam in your inbox. SenderID Framework matches the sender's email address against their IP address to protect against spoofing. About 95% of all spam and 99% of image-based spam are blocked. While spam traffic has increased 40% across the Internet, Hotmail spam is down 80% over the past year thanks to the work of our spam-fighting team and technologies. If using the web interface, all email undergoes a virus check/scan. However, since the anti-virus tools are server side, this does not apply if you use POP. See http://postmaster.hotmail.com/ for more details.

Do I have the ability to control anti-spam options, for example, training the system what is spam?

Yes, you may identify email as safe versus unsafe, and Hotmail also "learns" to mark spam based on user actions. Furthermore, you can set individual junk mail folder rules, block lists, and safe lists.

Can I "trust" or "block" an email address directly from the webmail interface?

Yes. You may set individual mail folder rules, and create blocked and safe sender lists via the web and also in rich clients such as Windows Live Mail and Outlook.

Does Microsoft share or sell my contact information with third parties?

No, Microsoft does not share or sell any contact information unless you opt in. This is covered in Microsoft's comprehensive privacy and disclosure policies which are available online at www.microsoft.com/privacy.

Can I forward my student e-mail to another address?

You can do so by creating a rule with the following directions.

1. Click Options to open the Options menu in the Navigation Pane
2. Click Organize in the Options navigation pane
3. Click the tab Inbox Rules
4. Click New Rule, then Click Create a new rule for arriving messages
5. Under Do the following, click Forward or redirect..., then check Forward the message to people or distribution lists
6. Under Rule Description, click 'people or distribution lists'
7. Enter the desired destination e-mail address in the To -> field under Message recipients:
8. Click the OK button, then click the Save button

 Go to Microsoft for full details on creating and managing rules at http://help.outlook.com/en-us/140/bb899620.aspx.

Why do I get a HTTP 500 Internal Server error when accessing http://student.msjc.edu/?

This most often happens when another Windows Live ID is cached in your browser.

Try clearing the Windows Live ID with one of the two following methods.

Solution - Method 1: Clear your Windows Live ID

1. Open you internet browsers
2. Go to URL http://login.live.com
3. Click on Sign Out in the top right hand corner

Solution - Method 2: Clear your browsers cache

Internet Explorer 7.0:

1. Click on the Tools menu
2. Select Delete Browser History...
3. Click on Delete All
4. Close and restart your browser

Mozilla Firefox 3.01:

1. Click on the Tools menu
2. Select Clear Private Data...
3. Check all of the check boxes
4. Click on Clear Private Data Now
5. Close and restart your browser

How do I configure Outlook 2007?

Currently, you can only configure Outlook 2007 with POP3 or IMAP access.  The directions posted at help.outlook.com is not working.

Configuring Outlook 2007 to student.msjc.edu with IMAP and SMTP

1. Start Outlook
   
2. On the Tools menu, click Account Settings.
3. Click New.
4. Click Microsoft Exchange, POP3, IMAP, or HTTP, and then click Next.
5. In the Auto Account Setup dialog box, click to select the Manually configure server settings or additional server types check box, and then click Next.
   
6. Click Internet E-Mail, and then click Next.
   
7. Under the Internet E-mail Settings dialoug box, follow these steps.
    In the Server Information section, select IMAP for Account Type. 
    In the Your Name box, enter your name exactly as you want it to appear to recipients. 
    In the E-mail Address box, type your student e-mail address. 
    In the User Name box, type your student e-mail address.
    In the Password box, type your password.
    In the Incoming mail server box, type outlook.com.
    In the Outgoing mail server (SMTP) box, type outlook.com.
   Note IMAP4 is a retrieval protocol. You must have SMTP to send your messages.
   
8. Click More Settings…
9. Select the Outgoing Server tab
   Check the box My outgoing server (SMTP) requires authentication
   
10. Select the Advanced tab
     In the Incoming server (IMAP): box, type 993 and select SSL for the type of encryption.
     In the Outgoing server (SMTP): box, type 587 and select TLS for the type of encryption.
    
11. Click Ok
12. Click Next after you have completed entering this configuration information, and then click Finish.