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MSJC > Instructional Technology Support > Frequently Asked Questions

Frequently Asked Questions

Instructors




MY.MSJC.EDU

Why can't I login to my.msjc.edu?

If you have not attended MSJC in the last semester please to submit a student update form. If you have never attended or it's been longer than two semesters MSJC please to apply for admissions.

click here to submit a student update form. If you have never attended or it's been longer than two semesters MSJC please click here to apply for admissions.
  1. Confirm your Username.

    • Be prepared to enter your last name and your Social Security Number OR your College ID Number; click to look up your Username.

  2. Try resetting your password.

    • Be prepared to enter your Username, the last 4 digits of your Social Security Number and your date of birth; click to reset your password. When resetting your password you must enter your username in all lowercase. (Ex. jdoe123 and NOT JDOE123)

  3. Your browser must be able to accept cookies from MSJC.

    For Internet Explorer...

    • Open Tools --> Internet Options --> Privacy --> Sites...
    • Enter msjc.edu under Address of web site, click Allow and OK

    For Netscape...

    • You must clear your cookies and cache each time you access the site

  4. Scripting must be enabled

    For Internet Explorer...

    • Open Tools --> Internet Options --> Security
    • Select Internet Zone
    • Click Custom Level
    • Scroll down to the bottom of the selections. You will see scripting choices. ENABLE all.

  5. Make My MSJC a Trusted Site

    For Internet Explorer...

    • Open Tools --> Internet Options --> Security
    • Select Trusted Sites
    • Click "Sites"
    • Add https://my.msjc.edu as a link

  6. Make sure that your browser is set to refresh the page on every visit

    For Internet Explorer...

    • Open Tools --> Internet Options --> Temporary Internet Files
    • Click on Settings
    • Check for newer versions of Stored Pages (EVERY VISIT TO THE PAGE)

  7. Check your Antivirus and Firewall software and TURN OFF YOUR POP-UP BLOCKERS!!

    Check your Antivirus software for Personal Firewall options. Web Scripting cannot be blocked. Also, pop-up blockers will cause problems taking quizzes and viewing certain items.

  8. Still Having Trouble?

    If you need further assistance please go to help.msjc.edu and Submit a Help Request. If live support is required, please call (951) 487-3411 (remember to leave your name, phone number, and your student ID#).

Why can't I write a message? Why does the text box not appear?

If you are using Windows Vista, please refer to the next question. If you are using Windows XP, a recent update to Internet Explorer 7 may have deactivated control of the text box editor. Follow these instructions to regain the text box editor.

Internet Explorer 6 or 7 in Windows XP:
  1. Open Internet Explorer
  2. Click 'Tools -> Internet Options -> Security Tab' Select Internet, click Custom Level Under setting Run ActiveX Controls and Plug-ins, check Enable Click OK and Click OK
    Click here to see a screen shot.
  3. Click 'Tools -> Internet Options -> Security Tab' Select Trusted, click Sites, uncheck 'Require Server Verification (https:)', Add *.msjc.edu Click Close and Click OK
    Click here to see a screen shot.
  4. Click 'Tools -> Pop-Up Blocker -> Pop-Up Blocker Settings' Add *.msjc.edu and *.msjc.cc Click Close
    Click here to see a screen shot.

What do I need to know if I have Windows Vista on my computer?

Currently there is a problem inside the my.msjc.edu site while using a Windows Vista machine. We're working on resolving the issue but we have provided a work around to the problem. The work around is located below.

Internet Explorer 7 in Windows Vista:
  1. Login to Blackboard
  2. Click on "Personal Information" in the Tools menu on the top left
    Click on "Set Text Box Editor Options"
    Select "Unavailable" for Set Availability
    Click Submit, click OK, and click OK again
    Click here to see a screen shot.
  3. Click 'Tools -> Internet Options -> Security Tab' Select Trusted, click Sites, uncheck 'Require Server Verification (https:)', Add *.msjc.edu Click Close and Click OK
    Click here to see a screen shot.
  4. Click 'Tools -> Pop-Up Blocker -> Pop-Up Blocker Settings' Add *.msjc.edu and *.msjc.cc Click Close
    Click here to see a screen shot.

Alternative #1 - Install Firefox web browser
  1. Go to http://www.mozilla.com/en-US/firefox/ and download the alternative web browser Firefox.

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How do I open a .DOCX, .XLSX, .PPTX documents? (Office 2007 All Documents)

Users of the Microsoft Office XP and 2003 programs Word, Excel, or PowerPoint need to install the Office 2007 File Format converter available from Microsoft at .

http://www.microsoft.com/downloads/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en.

By installing the Compatibility Pack in addition to Microsoft Office 2000, Office XP, or Office 2003, you will be able open, edit, and save files using the file formats new to Word, Excel, and PowerPoint 2007. The Compatibility Pack can also be used in conjunction with the Microsoft Office Word Viewer 2003, Excel Viewer 2003, and PowerPoint Viewer 2003 to view files saved in these new formats. For more information about the Compatibility Pack, see Knowledge Base article 924074.

If you don't have Office installed on your computer you can download a compatible file viewer from Microsoft for free at http://office.microsoft.com/en-us/downloads/HA010449811033.aspx?pid=CH011085901033.


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How do I submit a Help Request? (Get Technical Assistance Online Using Track-It)

  1. Click on Submit a Help Request at www.msjc.edu/help

  • If this is your first time logging on, type in a random (unique) user name and click the 'Sign In' button. A new screen will appear that will allow you to set up a password to go with your new user name.

  • Fill out the requested information on the screen and click the 'OK' button (print or write down this information for future use as we can not retrieve it for you and you will need it to access your solution).

    Troubleshooting: Remember that the user name you choose must be different than the ones in use by all other users of the system. If you receive an error message then try using a different user name. If you can't seem to log in please e-mail us at help@msjc.edu or call the help line at (951) 487-3411 to leave a help message (remember to leave your name, phone number, and your student ID# or SS#).

  • After steps 1-3 above have been completed (one time only) you need only enter your user name and password at the Track-It screen to get into the system. You must remember your user name and password for us to continue to help you.

  • Now that you are into the Track-It system, you can use the search option on your own to find an answer or submit a work order to get online help. We'll help you with the latter. . .

  • To fill out a work order click on the "add a new work order" link in the middle of the home page (click 'home' in the upper left corner of the web page).

  • Fill out the form to clearly describe the problem you are having. Keep in mind that this is for technical problems only and will not be viewed by your instructor. Your instructor should provide you with a method of submitting class related questions including class related technical questions.

  • Finish by clicking the 'Submit' button. Your work order will immediately be assigned a number such as 99 or 178. Make a note of this for future reference.

  • We will always try to have a solution for you as soon as possible but sometimes there will be a wait. If you submit your request on a Thursday afternoon during the summer, we may not get to it until Monday or Tuesday as we are not working on Fridays this summer.

  • Keep checking back with Track-It until you receive your solution. Track-It is how we get information back to you. Log in with your user name and password and through the help tab, click on work orders. A solution on your issue will appear there.


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Student E-mail 

Who can get a student e-mail account?

Every student enrolled in a course at Mt. San Jacinto College is assigned an e-mail account. The primary purpose of MSJC e-mail account is to enable communication between students and teachers, and between students and College Services.

How can I access my student e-mail account?

The Student E-mail System is available at .

http://my.msjc.edu.

How do I retrieve my new student e-mail account?

To retrieve your e-mail account, go to and follow the instructions on that page. Enter your User ID and your password. Click on the Read Mail link. If this is your first time to log in, see the information below.

http://my.msjc.edu and follow the instructions on that page. Enter your User ID and your password. Click on the Read Mail link. If this is your first time to log in, see the information below.

How do I log in for the first time?

Go to and follow the instructions to login to my.msjc.edu. Enter your my.msjc.edu User ID and your birth date in the format of MMDDYY. You will be asked to choose a new password and select a password hint (required to reset a forgotten password). You will use your User ID and password each time you enter at .

http://my.msjc.edu and follow the instructions to login to my.msjc.edu. Enter your my.msjc.edu User ID and your birth date in the format of MMDDYY. You will be asked to choose a new password and select a password hint (required to reset a forgotten password). You will use your User ID and password each time you enter at http://my.msjc.edu.

What if I am not able to retrieve my e-mail account?

Your personal information (SSN, date of birth, first and last name) may be incorrect in the MSJC student system. You should contact Enrollment Services at the college to confirm your personal data.

What if I am not able to access my e-mail account?

Contact the email help desk by phoning (951) 487-3411. Your call will be returned as soon as possible. Or - visit the Eagle Access Centers on both the San Jacinto and Menifee campus for personal assistance!

What are my responsibilities toward my email?

Your rights and responsibilities are outlined in the . By utilizing this system, you are agreeing to abide by the procedures outlined in this policy. A copy of this policy is available at available on the site.

Student Acceptable Use Policy. By utilizing this system, you are agreeing to abide by the procedures outlined in this policy. A copy of this policy is available at available on the site.

What if I forget my password?

You can reset your own password. Refer to the instructions on the site to reset your password.

How much does a student e-mail account cost?

Your student e-mail account is FREE.

How big is my mail box?

Your MSJC student e-mail account allows you to store up to 10MBs of documents. It is your responsibility to remove unnecessary documents to make room for new e-mail.

How long can I keep my email account?

You can keep your email account only while you are registered as a student at Mt. San Jacinto Community College.

How private is my account?

MSJC will not publish your e-mail address in any directory and your e-mail messages are protected from access by other users. You should never disclose your password to others and if you regularly access your account at a public location you should probably change your password on a regular basis for your own protection. However, you should be aware that e-mail sent from or received by your account is stored on MSJC media and can be retrieved by properly authorized system administrators under certain circumstances.

What if I change my name?

 

Click here for more information about registering a name change with MSJC.
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Admissions

    Register for ClassesWhen can you register?  Once you have completed steps 1 through 5 and obtained a my.msjc.edu account, you will be able to look up your registration appointment. , click on the Student EagleAdvisor tab and then select My Transcript/My Grades.

How do you become an MSJC Student?

Step 1

Apply for Admission

International students and currently enrolled high school students will need to contact Enrollment Services prior to applying for admission.

Step 2

Apply for Financial Aid

Apply online at www.fafsa.ed.gov. You may also qualify for the Board of Governor's Fee Waiver (BOGW) by completing the FAFSA. Obtain your BOGW before you register for classes. The BOGW application is available at www.msjc.edu/financial_aid/forms.htm.

Step 3

Mail your Transcripts

Please provide official transcripts from any college or high school you attended if you: Plan to earn a Certificate of Achievement; plan to earn an Associate Degree; plan to transfer; have taken courses at another college; plan to satisfy a prerequisite requirement; if you are not sure what you plan to do!

Mail to:
MSJC Enrollment Services
1499 N. State Street
San Jacinto, CA 92583

Step 4

Test your skills with Assessment

Step 5

Attend MSJC Orientation

Step 6

Meet with a Counselor

Don't know or uncertain of what classes to take? Stop by General Counseling at (MVC, SJC or TVC).

Step 7

Register for Classes

When can you register?  Once you have completed steps 1 through 5 and obtained a my.msjc.edu account, you will be able to look up your registration appointment.

Step 8

Pay Enrollment Fees

Step 9

Purchase your Textbooks

Purchase your books at the appropriate campus bookstore, either Menifee or San Jacinto.

How do I access my Transcripts/Grades?

For unofficial grade reports and transcripts, log-in to , click on the Student EagleAdvisor tab and then select My Transcript/My Grades.

my.msjc.edu, click on the Student EagleAdvisor tab and then select My Transcript/My Grades.

How do I get Official Transcripts, Degree or Enrollment Verifications?

For official transcripts, follow this link to the instructions

http://www.msjc.edu/enroll/transcripts.htm

How much are parking permits / ASB stickers?

Follow this link to the information

http://www.msjc.edu/enroll/feeinfo.htm

What is the registration refund policy?

Follow this link to the information

http://www.msjc.edu/enroll/feeinfo.htm#refund
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What If I Changed My Name?

     
A name change will take effect immediately after you submit the Student Update Form* - for purposes of your official records, e.g. transcripts, grades and financial aid.
 
     
To ensure no break in communications or services, changes to your my.msjc.edu login and your @student.msjc.edu email address will not take place until the next semester break.
 
     
When? These changes occur the first week in January, and the first week in August. You will be reminded via email well before your login and email address changes. Until then, continue to use your current login and email address.

 

You can print a copy of the Student Update Form to bring into Enrollment Services, at *.

http://www.msjc.edu/projects/14/stuupdate.pdf*.

 

* This file is a PDF and requires the use of either Adobe Acrobat® or the free Acrobat Reader wich can be downloaded at http://www.adobe.com/products/acrobat/readstep.html (this link opens in a new window).


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Where do I go to login to the MSDN AA / Academic Alliance ELMS page?

The MSDN AA / Academic Alliance ELMS site is at .

http://msdn03.e-academy.com/mtsanjacinto_cis/
 
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What is the Acceptable Use Policy (AUP)?

Follow this link to read about the Acceptable Use Policy at .

http://www.msjc.edu/aup  
 
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Instructors

How do I print/e-mail my roster(s)?

Follow this link to watch the demo .

http://my.msjc.edu/web/demos/rosters/.
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How do I request equipment?

Please go to and describing your equipment need (Equipment, Time Frame). We do not deliver or pick-up projector carts to or from classrooms. It's the requestor's responsibility to come pick up their cart as requested. Help can be made available if you need assistance setting up the equipment, please specify this in your help request if needed.

help.msjc.edu and Submit a Help Request describing your equipment need (Equipment, Time Frame). We do not deliver or pick-up projector carts to or from classrooms. It's the requestor's responsibility to come pick up their cart as requested. Help can be made available if you need assistance setting up the equipment, please specify this in your help request if needed.
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How do I add a 'Course Information' link/URL to the Online/Hybrid course list?

  1. Create a webpage and load the course information you want displayed to that web page. (Example: )
http://www.msjc.edu/)
  • Log into my.msjc.edu and open the course you want to add the link to. (Example: SU07 DE101 Intro to Distance Ed -Online-)
  • Go into the Control Panel and then into Staff Information
  • Add a Profile with your faculty information and add the link to your webpage under Personal Link.

    Staff Information Profile Example 

Your link will now show up under the Course List page!

Course List - Listing Example
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